FAQs

Welcome to Me and My Child

Our dedicated team of trained dietitian and nutritionists with expertise in feeding and nutrition are here to help with any questions or queries you may have.  To learn more about our products please see below or get in touch with our Sydney-based Careline.

Product Updates

We have recently updated the packaging across our Alula Gold range (Stages 1, 2, 3 & 4), which will arrive in stores from late February 2025. Along with a new look, we’ve updated the stage number to be easily identifiable on the bottom right-hand side. 

In addition to our packaging change, we have made some nutritional adjustments to our Alula Gold Stages 1, 2 and 4 formulations.

Our new-look Alula Gold range will be available from February 2025. Speak to your local retailer on specific store availability. 

For any questions about the changes across our Alula Gold range, please contact our Sydney-based Careline.

With any recipe change you may find your baby notices the slight adjustment and may better adapt when the new formula is introduced gradually. For further information on gradually re-introducing Alula Gold read changing formula with ease.

Any minor changes in your little one’s digestion should be temporary, however if they experience any adverse symptoms, please speak to a healthcare professional.

For further information, please contact our Sydney-based Careline.

Introducing Alula Gentle – the new name and look for Alula Original, carefully formulated to provide age-appropriate nutrition for your little one.

With this change, we have transitioned the production of Alula Original (Stages 1, 2 & 3) from Mexico to New Zealand. Along with a new look, we’ve updated the stage number to be easily identifiable on the bottom right-hand side. 

In addition, there are some nutritional changes. See the table below for an outline of the changes:

Average per 100mL as prepared      

Alula Original Stage 1
(12.5g + 90mL water)

Alula Gentle Stage 1
(12.4g + 90mL water)

Energy

274 kJ

273 kJ

Protein

1.3 g

1.3 g

  Whey:Casein

60:40

60:40

  Whey

0.8 g

0.8 g

  Casein

0.5 g

0.5 g

Fat

3.6 g

3.6 g

  Linoleic Acid (LA) 

661 mg

703 mg

  α–Linolenic Acid (ALA)

68 mg

72 mg

Carbohydrate 

7.0 g

6.9 g

Vitamins

 

 

Vitamin A 

60 µg

56 µg

Vitamin B1

100 µg

95 µg

Vitamin B2

150 µg

141 µg

Vitamin B6

55 µg

63 µg

Vitamin B12 

0.20 µg

0.28 µg

Vitamin C

9.0 mg

11.0 mg

Vitamin D 

1.2 µg

1.2 µg

Vitamin E 

0.74 mg

1.6 mg

Vitamin K 

6.7 µg

7.2 µg

Biotin 

2.0 µg

2.9 µg

Folate

11 µg

15 µg

Niacin

500 µg

547 µg

Pantothenic Acid

300 µg

563 µg

Minerals

 

 

Calcium

46 mg

57 mg

Chloride

43 mg

48 mg

Copper

56 µg

57 µg

Iodine

15 µg

14 µg

Iron

0.80 mg

0.78 mg

Magnesium

6.4 mg

6.9 mg

Manganese

5.0 µg

5.2 µg

Phosphorus

33 mg

35 mg

Potassium

70 mg

67 mg

Selenium

2.0 µg

2.1 µg

Sodium

18 mg

19 mg

Zinc

0.60 mg

0.59 mg

Taurine

4.7 mg

4.7 mg

L-Carnitine

1.3 mg

1.3 mg

Choline

11 mg

10 mg

Inositol

5.7 mg

5.7 mg

 

Average per 100mL as prepared      

Alula Original Stage 2
(13.6g + 90mL water)

Alula Gentle Stage 2
(13g + 90mL water)

Energy

282 kJ

271 kJ

Protein

1.3 g

1.4 g

  Whey:Casein

50:50

54:46

  Whey

0.66 g

0.76 g

  Casein

0.64 g

0.64 g

Fat

3.2 g

3.1 g

  Linoleic Acid (LA) 

588 mg

608 mg

  α–Linolenic Acid (ALA)

60 mg

63 mg

Carbohydrate 

8.3 g

7.8 g

Vitamins

  

Vitamin A 

60 µg

55 µg

Vitamin B1

100 µg

92 µg

Vitamin B2

150 µg

157 µg

Vitamin B6

55 µg

64 µg

Vitamin B12 

0.24 µg

0.27 µg

Vitamin C

9.0 mg

8.4 mg

Vitamin D 

1.2 µg

1.1 µg

Vitamin E 

0.74 mg

1.5 mg

Vitamin K 

6.7 µg

7.1 µg

Biotin 

2.0 µg

3.1 µg

Folate

10 µg

15 µg

Niacin

500 µg

541 µg

Pantothenic Acid

300 µg

560 µg

Minerals

  

Calcium

46 mg

53 mg

Chloride

65 mg

68 mg

Copper

60 µg

57 µg

Iodine

15 µg

15 µg

Iron

1.2 mg

1.1 mg

Magnesium

8.0 mg

7.8 mg

Manganese

35 µg

32 µg

Phosphorus

35 mg

34 mg

Potassium

106 mg

101 mg

Selenium

2.0 µg

1.9 µg

Sodium

30 mg

29 mg

Zinc

0.75 mg

0.72 mg

Taurine

4.7 mg

4.8 mg

L-Carnitine

0 mg

1 mg

Inositol

0 mg

4.5 mg

 

Average per serve (220mL as prepared)      

Alula Original Stage 3

Alula Gentle Toddler Stage 3

Energy

596 kJ

640 kJ

Protein

4.4 g

2.9 g

Fat

6.2 g

6.4 g

  Saturated

1.2 g

1.2 g

  Trans

0.04 g

0.04 g

  Polyunsaturated

2.0 g

2.6 g

    Total Omega 3 

222 mg

339 mg

    α–Linolenic Acid (ALA)

217 mg

339 mg

  Monounsaturated 

2.5 g

2.6 g

Carbohydrate 

17 g

21 g

    Sugars

17 g

21 g

      Lactose

17 g

20 g

      Sucrose

0 g

0 g

Dietary fibre

0 g

0 g

Sodium

61 mg

32 mg

Vitamins

 

 

Vitamin A 

75 µg

105 µg

Vitamin B1

0.25 mg

0.25 mg

Vitamin B2

0.40 mg

0.40 mg

Vitamin B6

0.35 mg

0.35 mg

Vitamin B12 

0.50 µg

0.50 µg

Vitamin C

15 mg

15 mg

Vitamin D 

1.4 µg

1.9 µg

Vitamin E 

2.5 mg

2.5 mg

Folate

50 µg

50 µg

Niacin

2.5 mg

2.5 mg

Minerals

 

 

Calcium

220 mg

276 mg

Iodine

35 µg

35 µg

Iron

3 mg

3 mg

Magnesium

22 mg

26 mg

Phosphorus

176 mg

192 mg

Zinc

1.1 mg

1.1 mg

 

Our new-look Alula Gentle range will be available from March 2025. Speak to your local retailer about specific store availability. You may have noticed stickers on the lids highlighting these updates and, as we make this transition, you might see both Alula Original and Alula Gentle products available for a short while.

For any questions about the changes across our Alula Gentle range, please contact our Sydney-based Careline.

With any recipe change you may find your baby notices the slight adjustment and may better adapt when the new formula is introduced gradually. For further information on gradually re-introducing Alula Gentle read changing formula with ease.

Any minor changes in digestion should be temporary, however if your little one experiences any adverse symptoms, please speak to a healthcare professional.

For further information, please contact our Sydney-based Careline.

From January 2025 you will see stickers on the lids of our Infacare Comfort range across both Stage 1 and Stage 2 products. These indicate that our Infacare Comfort range is now made in New Zealand.

With this change, we’ve updated our packaging and made some nutritional adjustments to the products. Please rest assured, it’s still the same quality you know and trust, just with a new look and minor recipe change. 

With any recipe change you may find your baby notices the slight adjustment and may better adapt when the new formula is introduced gradually. For further information on gradually re-introducing Infacare Comfort read changing formula with ease.

Any minor changes in your little one’s digestion should be temporary, however if they experience any adverse symptoms, please speak to a healthcare professional.

For further information, please get in touch with our Sydney-based Careline.

We have added stickers to the lids of Alula Gold DelicateEze® to let you know it will be renamed Alula Colic & Constipation later this year.

Our specialised infant formula will soon be produced in France, with minor nutritional changes. You can find Alula Colic & Constipation on shelves and online from mid-2025.

For further information, please contact our Sydney-based Careline.

General FAQs

Our products are manufactured in numerous locations around the world including New Zealand, Australia, and Mexico. All of our products are manufactured to high standards. Ensuring the safety and nutritional value of our formulas and supplementary milk drinks is our fundamental priority. Please check the packaging for specific manufacturing locations or call Careline on 1800 552 229 for further assistance.

You can purchase our products through all major pharmacies, retail outlets and supermarkets.

We are unable to provide you with infant formula product samples as we are signatories to the MAIF Agreement (Marketing in Australia of Infant Formulas: Manufacturers and Importers Agreement). The MAIF Agreement does not allow the direct provision of samples of infant formula for infants under the age of 12 months, to parents and caregivers.

We apologize for the inconvenience caused. There are scoop detectors in place at our manufacturing sites to ensure all products contain a scoop. Please contact Careline on 1800 552 229 to receive a replacement scoop.

Constipation is when a baby passes hard, dry crumbly or pellet –shaped poos which are difficult to push out, causing them pain and discomfort. If you are concerned that your baby may be constipated, please seek with a healthcare professional. For more information, please read: https://www.meandmychild.com.au/bowel-habits-constipation/

We’re sorry to hear that your baby is unwell. As we take feedback of this nature seriously, please call our Careline on 1800 552 229 so we can gather more information. Also it is recommended to speak to a health care professional who will offer the best advice for your individual situation.

If you are able, breastfeeding is best for babies. It has benefits for both the mother and the infant, such as protection against illness. It is important to have a healthy balanced diet in preparation for, and during breastfeeding.

Formula and Milk Drinks

Stage 1, infant formula is formulated to provide complete nutrition for babies from birth. Stage 2, follow-on formula is for older babies from 6 months who are being introduced to solids, these products are formulated to meet the changing nutritional needs of growing babies, as a well balanced diet is important.

Alula Gold and Alula Original Newborn formulas both provide complete nutrition for babies from birth.

The main difference is that Alula Gold Newborn infant formula contains additional ingredients. For further information, please refer to the individual product pages: https://www.meandmychild.com.au/alula/

Both products are supplementary milk drinks designed to help assist when a toddlers dietary intake of energy and nutrients may be inadequate. Alula Gold Toddler has the addition of DHA (omega 3), AA (Omega 6) and the antioxidant lutein.
Omega 3 DHA is derived from plant sources.

Omega 6 AA is derived from plant sources

Our products are halal suitable.

No, our products are not Kosher certified.

Alula Gold Soy is the only product in our range that may be suitable for vegetarians. However for those following a lacto-vegetarian diet (where dairy products such as milk and cheese are still consumed) our range of Alula products may still be used. All of our products do contain vitamin D which has been derived from lanolin, and would not be suitable for those following a vegan diet. Please contact Careline on 1800 552 229 for further assistance.

As per the Food Standards Code in Australia and New Zealand, infant formula must not contain any detectable amounts of gluten. Therefore, there our infant formula products do not contain gluten.

Stage 2 follow-on formula is for older babies from 6 months who are being introduced to solids, however if you and your baby are happy with stage 1 infant formula they can continue to use this until 12months. Please contact your healthcare professional for specific advice for your individual situation.

It is recommended to transition from one formula to another through gradual bottle by bottle weaning process. A sudden switch to another formula type may can lead to fussiness, feed refusal and sometimes constipation. Introducing the new formula for the first feed of the day when the baby seems particularly hungry may reduce the risk of potential fussiness in the evening. Substituting one bottle each day with the new formula over a period of 5-6 days will help your baby in completely changing over to the new formula. Another option to transition could be to offer alternate bottles of the new and old formulas to your baby.

Please visit https://www.meandmychild.com.au/feeding/bottle-feeding/changing_formula/ or contact contact Careline on 1800 552 229 for further assistance.

It is advisable to continue using the same product that your baby normally has, as there are differences in the product formulations which your baby may not be used to. Please call Careline on 1800 552 229 for more information.

Please visit https://www.meandmychild.com.au/feeding/bottle-feeding/changing_formula/ or contact contact Careline on 1800 552 229 for further assistance.

Preparation and Storage

Pre-boiled lukewarm water is ideal for mixing our products. Alula Gold AR formula should be made using completely cooled (20-25° C) water to prevent it from thickening prematurely.

Ideally, formula should be prepared just before feeding. If preparing formula in advance, it must be refrigerated and used within 24 hours. Any left-over feed or any feed left at room temperature should be discarded immediately.

Please visit https://www.meandmychild.com.au/feeding/bottle-feeding/storing-formula/ for more information.

We have not tested the safety and efficacy of our products after being frozen, therefore we cannot recommend freezing it.

Feeding guides on pack are provided as a guide, so your baby may need more or less than the volume indicated. Consumption patterns of babies can vary significantly and therefore monitoring of their growth and development is important to ensure they are receiving adequate nutrition. Further information on recommended maximum intake consumption for your baby should be assessed and discussed with your baby’s healthcare professional.