FAQ

We wish to advise that unfortunately due to challenges beyond our control, supply of Alula Gold Delicateeze has been delayed and as a result we are currently out of stock.

We expect the stock will be available January 2024.

We understand out of stock situations can be difficult and challenging for parents to manage and we apologise for the inconvenience.

Rest assured we are doing our best to manage the current situation and will notify you of any further changes of availability.

Please consult your health care professional for advice on alternative feeding options
suitable for your baby.

We have added lid stickers to ensure that you know our name has changed to Alula.

No, the formulation remains the same for all our Alula products.

You can expect to start seeing the Alula packs on shelves from May 2023.

Infacare Comfort Stage 2 follow-on formula is for older babies from 6 months who are being introduced to solids, however if you and your baby are happy with stage 1 infant formula they can continue to use this until 12 months. Please refer to the feeding guide below for babies that are 6-12 months old:

As always, please speak to your healthcare professional for specific advice for your individual situation.

The feeding guide is provided as a guide only, so your baby may need more or less than the
volume indicated. Consumption patterns of babies can vary significantly and therefore monitoring their growth and development is important to ensure they are receiving adequate nutrition. Further information on recommended maximum intake consumption for your baby should be assessed and discussed with your baby’s healthcare professional.

Our products are manufactured in numerous locations around the world including New Zealand, Australia, and Mexico. All of our products are manufactured to high standards. Ensuring the safety and nutritional value of our formulas and supplementary milk drinks is our fundamental priority. Please check the packaging for specific manufacturing locations or call Careline on 1800 552 229 for further assistance.

You can purchase our products through all major pharmacies, retail outlets and supermarkets.

We are unable to provide you with infant formula product samples as we are signatories to the MAIF Agreement (Marketing in Australia of Infant Formulas: Manufacturers and Importers Agreement). The MAIF Agreement does not allow the direct provision of samples of infant formula for infants under the age of 12 months, to parents and caregivers.

We apologize for the inconvenience caused. There are scoop detectors in place at our manufacturing sites to ensure all products contain a scoop. Please contact Careline on 1800 552 229 to receive a replacement scoop.

Constipation is when a baby passes hard, dry crumbly or pellet –shaped poos which are difficult to push out, causing them pain and discomfort. If you are concerned that your baby may be constipated, please seek with a healthcare professional. For more information, please read: https://www.meandmychild.com.au/bowel-habits-constipation/

We're sorry to hear that your baby is unwell. As we take feedback of this nature seriously, please call our Careline on 1800 552 229 so we can gather more information. Also it is recommended to speak to a health care professional who will offer the best advice for your individual situation.

If you are able, breastfeeding is best for babies. It has benefits for both the mother and the infant, such as protection against illness. It is important to have a healthy balanced diet in preparation for, and during breastfeeding.

Stage 1, infant formula is formulated to provide complete nutrition for babies from birth. Stage 2, follow-on formula is for older babies from 6 months who are being introduced to solids, these products are formulated to meet the changing nutritional needs of growing babies, as a well balanced diet is important.

Alula Gold and Alula Original Newborn formulas both provide complete nutrition for babies from birth.

The main difference is that Alula Gold Newborn infant formula contains additional ingredients. For further information, please refer to the individual product pages: https://www.meandmychild.com.au/alula/gold/newborn/

Alula Original Newborn

Both products are supplementary milk drinks designed to help assist when a toddlers dietary intake of energy and nutrients may be inadequate. Alula Gold Toddler has the addition of DHA (omega 3), AA (Omega 6) and the antioxidant lutein.

Omega 3 DHA is derived from plant sources.

Omega 6 AA is derived from plant sources

Our products are halal suitable.

No, our products are not Kosher certified.

Alula Gold Soy is the only product in our range that may be suitable for vegetarians. However for those following a lacto-vegetarian diet (where dairy products such as milk and cheese are still consumed) our range of Alula products may still be used. All of our products do contain vitamin D which has been derived from lanolin, and would not be suitable for those following a vegan diet. Please contact Careline on 1800 552 229 for further assistance.

As per the Food Standards Code in Australia and New Zealand, infant formula must not contain any detectable amounts of gluten. Therefore, there our infant formula products do not contain gluten.

Stage 2 follow-on formula is for older babies from 6 months who are being introduced to solids, however if you and your baby are happy with stage 1 infant formula they can continue to use this until 12months. Please contact your healthcare professional for specific advice for your individual situation.

It is recommended to transition from one formula to another through gradual bottle by bottle weaning process. A sudden switch to another formula type may can lead to fussiness, feed refusal and sometimes constipation. Introducing the new formula for the first feed of the day when the baby seems particularly hungry may reduce the risk of potential fussiness in the evening. Substituting one bottle each day with the new formula over a period of 5-6 days will help your baby in completely changing over to the new formula. Another option to transition could be to offer alternate bottles of the new and old formulas to your baby.

Please visit https://www.meandmychild.com.au/feeding/bottle-feeding/changing_formula/ or contact contact Careline on 1800 552 229 for further assistance.

It is advisable to continue using the same product that your baby normally has, as there are differences in the product formulations which your baby may not be used to. Please call Careline on 1800 552 229 for more information.

Pre-boiled lukewarm water is ideal for mixing our products. Alula Gold AR formula should be made using completely cooled (20-25° C) water to prevent it from thickening prematurely.

Ideally, formula should be prepared just before feeding. If preparing formula in advance, it must be refrigerated and used within 24 hours. Any left-over feed or any feed left at room temperature should be discarded immediately.

Please visit https://www.meandmychild.com.au/feeding/bottle-feeding/storing-formula/ for more information.

We have not tested the safety and efficacy of our products after being frozen, therefore we cannot recommend freezing it.

Feeding guides on pack are provided as a guide, so your baby may need more or less than the volume indicated. Consumption patterns of babies can vary significantly and therefore monitoring of their growth and development is important to ensure they are receiving adequate nutrition. Further information on recommended maximum intake consumption for your baby should be assessed and discussed with your baby’s healthcare professional.