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Alula S-26 FAQs

I have noticed a new lid sticker, what is this all about?

We have added on lid stickers to inform you that our name is changing from S-26 to Alula.

Why are you changing your name?

Due to historical brand licencing agreements, the S-26 brand will be phased out of the Australian market by 2023. As such, we will transition the S-26 brand to our new brand name of Alula. Rest assured, the quality that you know and trust remains the same.

Has the formulation changed?

No, the formulation remains the same for all our Alula products.

When will the new products be available?

You can expect to start seeing our new look products on shelves from May 2022.

Infacare Comfort SMA FAQs

Why is SMA Infacare no longer available?

We have updated and improved the formulation for SMA Infacare to better suit the age specific needs of 0-6 months and 6-12 months babies. As part of this renovation, SMA Infacare will now be called Infacare Comfort SMA. It will be available in two age appropriate formulations; Stage 1 (0-6 months) and Stage 2 (6-12 months).

I have noticed a new lid sticker, what is this all about?

We have added on lid stickers to help inform you of the changes we are making to our SMA Infacare. SMA Infacare will now be called Infacare Comfort SMA. It is a new improved formulation and it is available in Stage 1 (0-6 months) and Stage 2 (6-12 months) to better meet the age specific needs.

What do you mean by ‘comfort’ in the new name?

Comfort in the assurance of knowing that generations of mums in Australia have used the brand for more than 60 years. Comfort meaning heritage comfort.

Will my baby accept and tolerate the formula with this change?

Some babies are happy to drink any formula they’re offered, but others are less ready to change. You may find that your baby may better adapt when the new formula is introduced gradually.

To transition from your regular formula to a new one, you can choose any of these options:

  • Introducing one bottle of the new formula at your baby’s first morning feed or when they seem really hungry. This could reduce the chance of your baby being fussy in the evening.
  • Offering alternate bottles of the new and old formula for 4-5 days.
  • Replacing one bottle each day with the new formula. Keep doing this for 4–5 days until your baby has completely changed over to the new formula.

For more helpful hints and tips, please read: https://www.meandmychild.com.au/feeding/bottle-feeding/changing_formula/.

Any minor changes in digestion should be temporary. If your little one experiences any adverse symptoms, please speak to a healthcare professional who will offer the best advice for your individual situation.

When will the new products be available?

Infacare Comfort SMA Stage 1 (0-6 months) – Exclusive to Woolworths until May 2022

Infacare Comfort SMA Stage 2 (6-12 months) – Available from June 2022

Please note SMA Infacare (0-12 months) will be available from Coles and limited pharmacies until May/June 2022.

I have noticed that Infacare Comfort SMA comes in Stage 1 (0-6 months) and Stage 2 (6-12 months). Why is it no longer one product from birth to 12 months? And what is the main differences between these two products?

Sanulac Nutritionals is always looking for ways to improve our formulations to provide age appropriate nutrition for babies. Infacare Comfort SMA Stage 1 infant formula has been developed to provide complete nutrition for babies from birth. The new Infacare Comfort SMA Stage 2 follow-on formula is tailored to meet the changing nutritional requirements of older babies from 6 months who are being introduced to solids. You can find the main differences between Infacare Comfort SMA Stage 1 and Stage 2 below.

I notice Infacare Comfort SMA Stage 1 is for 0- 6 months. Is it necessary to transition my baby on to the Stage 2 follow-on formula after 6 months if they are already settled with the Stage 1 infant formula?

Infacare Comfort SMA Stage 2 follow-on formula is for older babies from 6 months who are being introduced to solids, however if you and your baby are happy with stage 1 infant formula they can continue to use this until 12 months. Please refer to the feeding guide below for babies that are 6-12 months old:

As always, please speak to your healthcare professional for specific advice for your individual situation.

Has the pack size changed?

Yes, we have changed the pack size from 900g to 850g.

Has the scoop changed?

Yes, we’ve changed the scoop design and volume for both Infacare Comfort SMA Stage 1 and Stage 2.

How has the formulation changed?

You can find the main differences between SMA Infacare and the new Infacare Comfort SMA below.

Why did you change the formulation?

Sanulac Nutritionals is always looking for ways to improve our formulations of the products to better meet the nutritional needs of babies.

My baby is hungry, can I feed more than the feeding guide provided on the can?

The feeding guide is provided as a guide only, so your baby may need more or less than the
volume indicated. Consumption patterns of babies can vary significantly and therefore monitoring their growth and development is important to ensure they are receiving adequate nutrition. Further information on recommended maximum intake consumption for your baby should be assessed and discussed with your baby’s healthcare professional.

General FAQs

Where are your products made?

Our products are manufactured in numerous locations around the world including New Zealand, Australia, and Mexico. All of our products are manufactured to high standards. Ensuring the safety and nutritional value of our formulas and supplementary milk drinks is our fundamental priority. Please check the packaging for specific manufacturing locations or call Careline on 1800 552 229 for further assistance.

Where can I purchase your products from?

You can purchase our products through all major pharmacies, retail outlets and supermarkets.

Where can I get samples of your formula?

We are unable to provide you with infant formula product samples as we are signatories to the MAIF Agreement (Marketing in Australia of Infant Formulas: Manufacturers and Importers Agreement). The MAIF Agreement does not allow the direct provision of samples of infant formula for infants under the age of 12 months, to parents and caregivers.

What do I do if there is no scoop in my can?

We apologize for the inconvenience caused. There are scoop detectors in place at our manufacturing sites to ensure all products contain a scoop. Please contact Careline on 1800 552 229 to receive a replacement scoop.

How do I know if my baby is constipated?

Constipation is when a baby passes hard, dry crumbly or pellet –shaped poos which are difficult to push out, causing them pain and discomfort. If you are concerned that your baby may be constipated, please seek with a healthcare professional. For more information, please read: https://www.meandmychild.com.au/bowel-habits-constipation/

My baby is unwell after using your product?

We're sorry to hear that your baby is unwell. As we take feedback of this nature seriously, please call our Careline on 1800 552 229 so we can gather more information. Also it is recommended to speak to a health care professional who will offer the best advice for your individual situation.

What are the benefits of breast feeding?

If you are able, breastfeeding is best for babies. It has benefits for both the mother and the infant, such as protection against illness. It is important to have a healthy balanced diet in preparation for, and during breastfeeding.

Formula and Milk Drinks

What is the difference between Stage 1, infant formula and Stage 2, follow-on formula?

Stage 1, infant formula is formulated to provide complete nutrition for babies from birth. Stage 2, follow-on formula is for older babies from 6 months who are being introduced to solids, these products are formulated to meet the changing nutritional needs of growing babies, as a well balanced diet is important.

What is the difference between Alula S-26 Gold Newborn and Alula S-26 Original Newborn?

Alula S-26 Gold and Alula S-26 Original Newborn formulas both provide complete nutrition for babies from birth.

The main difference is that Alula S-26 Gold Newborn infant formula contains additional ingredients. For further information, please refer to the individual product pages: https://www.meandmychild.com.au/s26/gold/newborn/

Alula S-26 Original Newborn

What is the difference between Alula S-26 Gold Toddler and Alula S-26 Original Toddler?

Both products are supplementary milk drinks designed to help assist when a toddlers dietary intake of energy and nutrients may be inadequate. Alula S-26 Gold Toddler has the addition of DHA (omega 3), AA (Omega 6) and the antioxidant lutein.

What is the source of Omega 3 DHA in your products?

Omega 3 DHA is derived from plant sources.

What is the source of Omega 6 AA in your products?

Omega 6 AA is derived from plant sources

Are your products Halal suitable?

Our products are halal suitable.

Are your products Kosher certified?

No, our products are not Kosher certified.

Are your products vegetarian?

Alula S-26 Gold Soy is the only product in our range that may be suitable for vegetarians. However for those following a lacto-vegetarian diet (where dairy products such as milk and cheese are still consumed) our range of Alula S-26 products may still be used. All of our products do contain vitamin D which has been derived from lanolin, and would not be suitable for those following a vegan diet. Please contact Careline on 1800 552 229 for further assistance.

Do your infant formula products contain gluten?

As per the Food Standards Code in Australia and New Zealand, infant formula must not contain any detectable amounts of gluten. Therefore, there our infant formula products do not contain gluten.

Is it necessary to transition my baby on to the Stage 2, follow-on formula after 6 months if they are already settled with the Stage 1, infant formula?

Stage 2 follow-on formula is for older babies from 6 months who are being introduced to solids, however if you and your baby are happy with stage 1 infant formula they can continue to use this until 12months. Please contact your healthcare professional for specific advice for your individual situation.

How can I transition my baby from one formula to another?

It is recommended to transition from one formula to another through gradual bottle by bottle weaning process. A sudden switch to another formula type may can lead to fussiness, feed refusal and sometimes constipation. Introducing the new formula for the first feed of the day when the baby seems particularly hungry may reduce the risk of potential fussiness in the evening. Substituting one bottle each day with the new formula over a period of 5-6 days will help your baby in completely changing over to the new formula. Another option to transition could be to offer alternate bottles of the new and old formulas to your baby.

Please visit https://www.meandmychild.com.au/feeding/bottle-feeding/changing_formula/ or contact contact Careline on 1800 552 229 for further assistance.

Is it still okay to use Alula S-26 Gold Newborn instead of Alula S-26 Original Newborn in case we bought the wrong one by mistake?

It is advisable to continue using the same product that your baby normally has, as there are differences in the product formulations which your baby may not be used to. Please call Careline on 1800 552 229 for more information.

Preparation and Storage

What is the ideal temperature of water to use when mixing formula?

Pre-boiled lukewarm water is ideal for mixing our products. Alula S-26 Gold AR formula should be made using completely cooled (20-25° C) water to prevent it from thickening prematurely.

Can I prepare formula in advance, how long can I store it for before use?

Ideally, formula should be prepared just before feeding. If preparing formula in advance, it must be refrigerated and used within 24 hours. Any left-over feed or any feed left at room temperature should be discarded immediately.

Please visit https://www.meandmychild.com.au/feeding/bottle-feeding/storing-formula/ for more information.

Can I freeze infant formula?

We have not tested the safety and efficacy of our products after being frozen, therefore we cannot recommend freezing it.

Can I feed more than the feeding guide provided on the can?

Feeding guides on pack are provided as a guide, so your baby may need more or less than the volume indicated. Consumption patterns of babies can vary significantly and therefore monitoring of their growth and development is important to ensure they are receiving adequate nutrition. Further information on recommended maximum intake consumption for your baby should be assessed and discussed with your baby’s healthcare professional.